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Better data management for AI models

Casper Labs AI Governance: Powering Better Customer Service

IT managers – ever had to revert to a previous version of your software? 

That’s like asking a plumber if they’ve ever had to tighten a pipe, or an architect if they’ve ever had to alter a blueprint.

It’s a key feature needed to successfully run an enterprise software deployment. 

And until now, it’s been nearly impossible to do with an AI system. 

Casper Labs and IBM are building a solution that allows organizations to do just that. 

Let’s see what this looks like in practice. 

Meet Alice. 

Alice is a customer service executive for Acme Software Co. 

Acme has developed a generative AI system that powers chatbots for a number of different insurance businesses. 

Meanwhile, Bob is an insurance agent for ABC Insurance. 

Bob relies on Acme’s chatbot to more efficiently reach prospective customers that are coming to ABC to acquire a timely and accurate life insurance quote. 

Automating the chatbot process has saved Bob’s business valuable amounts of time and money as they serve a growing customer base. 

But one day, Bob notices that his chatbot is spewing out nonsensical responses to customers seeking a quote. 

If this problem isn’t quickly fixed, it will cost Bob customers and risk harming ABC’s reputation – and bottom line. 

As soon as he notices the problem, Bob reaches out to Alice. 

Alice securely logs into the AI chatbot’s dashboard and notices that Acme’s AI system recently ingested a new version of the large language model, or LLM, on which it is trained. 

She’s able to quickly pull up a highly serialized session identification log. 

She sees that the problems arose within the past hour – the same time that ABC’s chatbot was fed the new version of the LLM. 

Alice suspects that a glitch in the new LLM version is causing the system to malfunction. 

With a single click, Alice is able to revert to the previous, bug-free iteration of the chatbot. 

She then checks her results against the results that Bob received both before and after the bug emerged. 

She confirms with Bob that the chatbot is working as intended again. 

And just like that, an AI bug was fixed in a matter of seconds. 

Chatbots are just a single example of how important version control and auditability are when it comes to AI governance. 

The same principle applies to automated investing, healthcare management, self-driving cars and more. 

Realizing AI’s true potential means establishing a better way to manage and monitor AI systems, especially when results don’t go as planned.

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Meet Casper Labs

The most secure and flexible datastore for AI training data

Casper Labs provides enterprise-grade software and professional services to organizations seeking highly serialized and tamper-proof ledgers for logging AI training data. Powered by the Casper Blockchain, we're committed to setting you up for successful business outcomes, on your terms – all led by a team with deep enterprise software experience.

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ABOUT THE CASPER BLOCKCHAIN

A blockchain built to power the AI governance stack

Casper is designed to accelerate enterprise and developer adoption of blockchain technology today, while also maintaining the flexibility required to evolve and meet user needs in the future.

Scalable

The Casper protocol was built based on the energy-efficient, proof-of-stake CBC Casper specifications.

Flexible

On Casper, you can seamlessly deploy and migrate data between fully public, hybrid and private environments.

Interoperable

Casper is designed to plug into your existing technology stack, without the need to significantly re-engineer the back end.

Secure

The Casper protocol features industry-leading security and control functionality, including highly configurable permission settings.

Customizable

Casper is the only blockchain to offer upgradability, meaning that you can always update code to meet changing business requirements.

Predictable

Casper's gas model is not only significantly more cost-effective than alternatives, but also much more predictable - no surprise costs or spikes.

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CAREERS AT CASPER LABS

Help us usher in the decentralized AI era

Casper Labs is at the forefront of blockchain’s convergence with artificial intelligence, and is looking for driven individuals who want to join us on this ambitious journey.